• Easy to return
  • Buy now, pay later options
Frequently Asked Questions
Do you have a question? Perhaps there were others with the same question as you. That's why we've collected the most frequently asked questions regarding returns and complaints. Is your question not here? Contact us. We are happy to help.
What is the return policy?
You have 14 days to return your item(s), starting on the day the item is delivered. We ask that all items are returned unused and, if possible, in original packaging with all their tags attached. The return costs are free within the Netherlands. If you would like to return an order while you are abroad you can discover your current locations return delivery fee here.
How do I return my order?
1. Indicate with item(s) you’re returning on the enclosed return form, and state the reason for return. 
2. Place the item to be returned and the return form in the original packaging. If you have lost it, please contact us for further assistance at webshop@n-brands.com with your order number.
3. Hand in your return shipment at a DHL point (www.dhlparcel.nl/consument/dhl-servicepoints) and keep your proof of shipment.
4. You will receive a confirmation by email when your return has been processed. You can expect to receive a refund transferred to your account within 14 days. If you have paid with Riverty, the claim will lapse.
Can I return my order in the stores?
Yes, you can also return your online order in one of our stores. We kindly ask you to bring the invoice and return form with you.
Can I return items from the SALE?
Yes, you can also return SALE items, under the same conditions.
I used a gift card with my order. How does the return work?
The used balance will be refunded to the gift card in case of a return. We therefore recommend keeping the gift card until you are sure that your purchase is final.
Can I exchange products?
No, unfortunately that’s not possible. We advise you to place a new order yourself.
At N BRANDS, we always try to give you the best possible service. Our customer service will be happy to help you. We are available every weekday via phone, WhatsApp and Email.
By phone

You can reach us by phone on weekdays from
9:00 - 18:00.

+31 20 8080151


You can also e-mail us. We try to reply within 2 working days.



We can also be reached via WhatsApp. We try to reply to your message within 1 business day.

+31 970 065 211 78

General Information

+31 20 8080151

N-Brands Online B.V.
Prins Hendriklaan 27-29
1075 AZ Amsterdam