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Shipping & Delivery
Everything you want to know about delivery can be found here.
SHIPPING & DELIVERY
Orders and Delivery
A product or size is sold out. Will it be in stock again soon?
This product or size may be back in stock soon. Please leave your email details, so that you can receive a notification when it’s back in stock. You can of course also contact one of our stores for the store stock.
I just placed an order. When will it be delivered?
We strive to ship your order as quickly as possible. Within the Netherlands, the estimated delivery time is the next day. The delivery time in other countries can be found here.
I'm not at home when my order is delivered. Now what?
Your order may be delivered to a local postal office or service point. Please check your track & trace code.
What are my delivery options?
You can have your order delived at home, at a DHL collection point, or in one of our physical stores.
My delivery address is wrong. Can you change it?
Unfortunately, we cannot change the delivery address if the order has already been placed. Please change the delivery address in your account for your next order.
Where can I find the status of my order?
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online.
What are the shipping costs for my order?
Shipping your order within Belgium, Germany and the Netherlands is FREE. If you would like to place an order while you are abroad you can discover your current locations shipping fee here.
My order is incomplete or damaged. What now?
In that case, we ask you to contact our customer service department. If something isn't quite right you can send your order number and a photo of the complaint to webshop@nbrands.com. Concerning an incomplete order, it may occur that different items are delivered separately. We will make sure to inform you if this is the case, and the parcel to be delivered and its delivery status can be followed via the new track & trace code from DHL that you’ll receive by email.
Is it possible to cancel my order?
Unfortunately, we cannot cancel placed orders, because they are automatically processed in our systems. After you’ve received the order, you can return it.
Returns
What is the return policy?
You have 14 days to return your item(s), starting on the day the item is delivered. We ask that all items are returned unused and, if possible, in original packaging with all their tags attached. The return costs are free within the Netherlands. If you would like to return an order while you are abroad you can discover your current locations return delivery fee here.
How do I return my order?
1. Indicate with item(s) you’re returning on the enclosed return form, and state the reason for return.
2. Place the item to be returned and the return form in the original packaging. If you have lost it, please contact us for further assistance at webshop@n-brands.com with your order number.
3. Hand in your return shipment at a DHL point (www.dhlparcel.nl/consument/dhl-servicepoints) and keep your proof of shipment.
4. You will receive a confirmation by email when your return has been processed. You can expect to receive a refund transferred to your account within 14 days. If you have paid with Riverty, the claim will lapse.
2. Place the item to be returned and the return form in the original packaging. If you have lost it, please contact us for further assistance at webshop@n-brands.com with your order number.
3. Hand in your return shipment at a DHL point (www.dhlparcel.nl/consument/dhl-servicepoints) and keep your proof of shipment.
4. You will receive a confirmation by email when your return has been processed. You can expect to receive a refund transferred to your account within 14 days. If you have paid with Riverty, the claim will lapse.
Can I return my order in the stores?
Yes, you can also return your online order in one of our stores. We kindly ask you to bring the invoice and return form with you.
Can I return items from the SALE?
Yes, you can also return SALE items, under the same conditions.
I used a gift card with my order. How does the return work?
The used balance will be refunded to the gift card in case of a return. We therefore recommend keeping the gift card until you are sure that your purchase is final.
Can I exchange products?
No, unfortunately that’s not possible. We advise you to place a new order yourself.
Payment
How can I pay?
You can pay with iDeal, Riverty, PayPal, Credit card, Giropay, Mister Cash, FashionCheque and with a VVV Gift Card.
How do I see if the payment has been completed?
You will receive an order confirmation by email.
Account
How do I create an account?
1. Click on the figure at the top right of our webshop.
2. Under “Create Account”, click “Continue”.
3. Enter your details and click “Continue”. You now have an account!
2. Under “Create Account”, click “Continue”.
3. Enter your details and click “Continue”. You now have an account!
Do I need an account to place an order?
No, you can also place an order without having an account.
I forgot my password. How can I reset it?
You can click on “Forgot your password?” under the password bar to request a new password.
N BRANDS Membership
How do I register for N-Membership?
Signing up is easy and can be done in two ways:
1. In-store: Register at a brand store. Provide your name and phone number at the checkout. You will immediately receive an SMS with a link. Click the link to complete your registration and instantly receive a 10% welcome discount.
2. Online via the webshop: You can register via the login page or during checkout. Create a webshop account and instantly receive a 10% welcome discount.
1. In-store: Register at a brand store. Provide your name and phone number at the checkout. You will immediately receive an SMS with a link. Click the link to complete your registration and instantly receive a 10% welcome discount.
2. Online via the webshop: You can register via the login page or during checkout. Create a webshop account and instantly receive a 10% welcome discount.
How does the program work?
Once you are registered, you will receive an email and gain access to the member area. There you can view your voucher and see your personal spending target to qualify for new exclusive vouchers. Every purchase you make as an N-Member brings you closer to unlocking new vouchers.
What are N-Membership Rewards?
As an N-Member, you automatically save towards exclusive vouchers. With every purchase, online or in-store, you work towards a personal spending target. Once you reach this amount within a certain period, you receive a reward. The reward becomes visible after a validation period of 30 days.
How can I keep track of my Rewards?
We will keep you informed about your Rewards via email. Once you are registered as an N-Member, your voucher will be ready in the member area. Your spending target for unlocking new vouchers is also displayed. Please note: only one spending target is shown at a time in your status overview.
How long are my vouchers valid?
Your welcome discount is available immediately after registration and is valid for 6 months, including on Sale items. Reward vouchers are granted after 30 days (due to the return period) and are then also valid for 6 months.
How does redeeming vouchers online work?
A voucher can be used for one purchase up to and including the expiration date. Visit the official webshops of N-BRANDS, NIKKIE, FIFTH HOUSE or NIKANDNIK.com. The voucher cannot be used to purchase gift cards and cannot be combined with other vouchers. The voucher is non-transferable and cannot be redeemed for cash.
How does redeeming vouchers in-store work?
A voucher can be used for one purchase up to and including the expiration date. Visit one of the participating N-BRANDS Brand Stores. The full list can be found in the next question. The voucher cannot be used to purchase gift cards and cannot be combined with other vouchers. The voucher is non-transferable and cannot be redeemed for cash.
What are the terms and conditions?
To receive and use rewards, you must be logged into your account or show your customer card at checkout. You can use one voucher per purchase, both on SALE items and new collections. Rewards are exclusively valid in our webshop and in all brand stores.
Which brand stores are participating?
• N BRANDS Store Amsterdam
• N BRANDS Store Arnhem
• N BRANDS Store Antwerp
• N BRANDS Store Breda
• N BRANDS Store Den Bosch
• N BRANDS Store The Hague
• N BRANDS Store Eindhoven
• N BRANDS Store Enschede
• N BRANDS Store Haarlem
• N BRANDS Store Groningen
• N BRANDS Store Maastricht
• N BRANDS Store Rotterdam
• N BRANDS Store Tilburg
• N BRANDS Store Zwolle
View the nearest store here.
Please note: purchases made in outlet stores are excluded from participation.
I just placed an order but only noticed afterwards that I could become a member. Will I still receive a voucher for that order?
You earn vouchers from the moment you are registered as an N-Member. Unfortunately, orders placed before registration do not count.
Can I still receive vouchers for orders I placed earlier?
Unfortunately, this is not possible. Saving for vouchers starts once you are a member of N-Membership. Only purchases made while logged in as a member automatically count towards your savings goal in the member area.
Gift cards
Is it possible to buy a gift card?
That's only possible in our physical stores. Brand Store gift cards can be bought in our Brand Stores. Outlet gift cards can be bought in our Outlet Stores. Unfortunately, you can't buy gift cards on our webshop.
Is it possible to exchange my gift card online?
No, unfortunately that's not possible. Only in our physical stores you can buy and exchange gift cards. Brand Store gift cards can be exchanged in our Brand Stores. Outlet gift cards can be exchanged in our Outlet Stores.
Contact
At N BRANDS, we always try to give you the best possible service. Our customer service will be happy to help you. We are available every weekday via phone and Email.
By phone
You can reach us by phone on weekdays from
9:00 - 17:00.
E-mail
You can also e-mail us. We try to reply within 2 working days.
General Information