Frequently Asked Questions
Do you have a question? Perhaps there were others with the same question as you. That's why we've collected the most frequently asked questions regarding delivery. Is your question not here? Contact us. We are happy to help.
I just placed an order. When will it be delivered?
We strive to ship your order as quickly as possible. Within the Netherlands, the estimated delivery time is 1 to 3 days. The delivery time in other countries can be found in the table on this page.
I'm not at home when my order is delivered. Now what?
Your order may be delivered to a local postal office or service point. Please check your track & trace code.
What are my delivery options?
You can have your order delivered at home, at a DHL collection point, or in one of our physical stores.
My delivery address is wrong. Can you change it?
Unfortunately, we cannot change the delivery address if the order has already been placed. Please change the delivery address in your account for your next order.
Where can I find the status of my order?
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online.
What are the shipping costs for my order?
Shipping your order within the Netherlands is free. If you would like to place an order while you are abroad you can discover your current locations shipping fee in the table on this page.
My order is incomplete or damaged. What now?
In that case, we ask you to contact our customer service department. If something isn't quite right you can send your order number and a photo of the complaint to webshop@n-brands.com. Concerning an incomplete order, it may occur that different items are delivered separately. We will make sure to inform you if this is the case, and the parcel to be delivered and its delivery status can be followed via the new track & trace code from DHL that you’ll receive by email.
Is it possible to cancel my order?
Unfortunately, we cannot cancel placed orders, because they are automatically processed in our systems. After you’ve received the order, you can return it.
Contact
At N BRANDS, we always try to give you the best possible service. Our customer service will be happy to help you. We are available every weekday via phone, WhatsApp and Email.
By phone
You can reach us by phone on weekdays from
9:00 - 17:00.
E-mail
You can also e-mail us. We try to reply within 2 working days.
WhatsApp
We can also be reached via WhatsApp. We try to reply to your message within 1 business day.
General Information
webshop@nbrands.com
+31 20 8080151
N-Brands Online B.V.
Prins Hendriklaan 27-29
1075 AZ Amsterdam